Technology 1 month ago How Klarna’s AI Agent Strategy Backfired But Became A Useful Lesson Klarna’s experience reveals why successful AI adoption depends on preserving human expertise, planning for complex cases and knowing where a... 3 min read Stockholm
Technology 1 month ago Your Chatbot Is Not A Voicebot And Pretending Otherwise Is Costing You Money Get the orchestration layer right, and the move from chat to voice becomes an extension of an asset you’ve already built. 2 min read
Technology 1 month ago Why AI Voice Agents Fail More Than You Think—And How To Get It Right The future of customer engagement will not be fully human or fully automated. It will be collaborative. 3 min read
Technology 1 month ago The 80/20 Blind Spot In AI For Customer Service These cases are fewer in number, harder to predict and almost always end the same way: a field technician dispatch. 2 min read